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Common Queries
You Asked, We Answered
Is payment secure?
Online and offline, we take your personal details seriously. We use a secure online server to protect your credit card details, and our mail order list is never, ever accessible by third parties
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Do you accept postal, fax or email orders?
Certainly do. Send the details of your order - products, shipping address and contact details - to
Email: nicesurprisebreakfast@gmail.com
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Are your prices in AUD?
All prices are shown in Australian Dollars unless stated otherwise.
Credit and Debit Cards Accepted
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Do you accept email orders?
Yes
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Help! My order’s urgent!
Get in touch, as we may be able to help
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I call you but no answer?
Mornings we are delivering, or preparing boxes or just on shop for you, so we are busy (driving or delivery) Leave us a Text message or email, we return your call/email as soon as possible.
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Delivery Dates?
We deliver every day Breakfasts
start at 7.30 Monday/Friday
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Grazing Boxes, Pavlovas Brunch Time
Weekends Starts at 8.30 (we need to rest as well)
Important Dates (Mother's Day, Father's Day, etc. We deliver ASAP, so please be patience... everyone wants their boxes early in the morning
Our office hours are 7am - 5pm Monday to Friday. and 8.30am to 12pm Saturday and Sunday
Purchase orders must be sent 24 hours in advance
Shipping & Ordering
How do I shop online?
With ease. Once you’ve found the product you’re after, select your choice from the drop-down menu and click ‘ADD TO CART’. You’ll be taken to your shopping cart where you can either check-out via our secure server or continue perusing our range.
Can I place a phone order?
Oh, happy day! You can call and speak to a human! If you prefer to place orders over the phone, simply give us a call on +61 0466 576 619 with your order and credit card details at the ready.
I need to cancel my order. What happens?
What sad words!
but unfortunately we cannot help much in this case. The purchases are made the day before (if they are breakfasts) and the boxes and grazing tables, which are prepared and planned in advance, we can NOT make a 100% refund. If the purchase is canceled within the next 24 hours, we will give you 50% of the total refund. Orders canceled within 72 hours are delivered 75% of the total.
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Can I put the box in the fridge and use it the next day for my event?
Unfortunately we can/do not encourage or recommend any further use outside of our 3 hour window, pursuant with government regulations and guidelines. All of our boxes are best consumed fresh and within 3 hours of delivery.
Follow Us on Instagram #nicesurprisebreakfast
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